I had a two bathrooms and bedroom renovated for my mother- in- law. Based upon my concept Isaac and his team of sub contractors moved walls on the first floor to facilitate a new stackable washer/dryer, and convert an original 1960’s bath tub set up to a 4 foot wide walk in shower. At the same time we had him install and update the plumbing to the second floor and install a tub shower unit with vent. Custom Concepts had to move bedroom walls on the first and second floors, and cut in new doorways. He also had to update a some of the electrical services and insulate walls and ceilings that were discovered to be without insulation.
I had seen some of Custom Concepts work before, so when my almost “nonagenarian” mother in-law needed to stop going down cellar to do her laundry, and crawl out of her tub/shower unit before she had a fall, I thought of Isaac. Gram, ( “nonagenarian” mother in-law ), is a very sharp lady, but very sensitive to dust and picky about details. In the past other contractors she had hired to do smaller projects had taken advantage of her, and so her trust level was pretty low. So now my creditability and Custom Concepts were both on trial. At the start of the job Isaac had presented a very good proposal with options and how change orders, if needed, would be dealt with. His terms were very reasonable, with a small deposit, and progress payments consistent with the work flow. Per agreement, rooms that were not part of this construction were sealed off to limit dust, and after the extra furniture was moved it was covered and sealed with plastic. Prior to the start of work building permits were pulled and certificate of insurance was provided.
The work went quickly, (this was good as Gram had moved in with us), and the process was about four weeks, which was one week ahead of schedule. Isaac had the demo completed and materials removed from the site right away. He discovered that a couple of walls were not insulated and recommended adding a couple of electrical outlets once things were cleared out. Very reasonable prices were given and approval was granted.
We had four trades on site at different times, (electrical, plumbing, painters, and the carpenters), without problems. Isaac managed the job very well and kept us informed. The team recycled the molding and other materials where it was practical and within code. The building inspections were completed and passed on the first visit for the new work. The town’s electrical inspector required that the outside main feed to the meter be replaced, which was outside of the scope of work, (this added less than $ 500 because the guys were still on site). As the project was almost done, and Gram was very pleased, she wanted to have two of the other rooms painted, with the trim and ceilings because the job was going so well and well within the original cost structure. This task was completed based upon the change order. At last the construction was done, and permits signed off. The house looked very good for a construction site, but the Custom Concepts’ team wasn’t done. They hired a cleaning crew to go through the site to wipe down the walls and cabinets, wash the floors, vacuum the floors with a HEPA vac, and cleaned the windows.
When Gram arrived back home, she was thrilled, and pleased with the clean environment, and the workmanship of the construction. She did discover some dust and debris down cellar that had fallen through the cracks when the plumber was doing his process, and a couple of edges that she wanted smoothed a little more. Isaac himself came right over to inspect and clean up the mess.
Overall we were very pleased with the work that Custom Concepts performed on this job and would highly recommend them. I will also be using Custom Concepts on a couple of projects this winter at my own house.